Meet the Team

Sarah Fenwick, Managing Director

"For me it's all about people... and chocolate"

"For me, our team is our greatest asset. I'm really proud of the lengths the team will go to, to exceed customer expectations, whether it's our Air Test Engineers staying on site until the customer gets their Pass result, or one of the Assessment Team guiding a new client through the maze of Part L. It's also important to me that we keep the personal touch - no matter how large a project we are handling, the customer can be confident of keeping the same contact throughout, maintaining that one to one contact. It's great leading such a dedicated and enthusiastic team, and seeing that reflected in fantastic comments from Customer Feedback Forms which I read every week."

Don Howard, Technical Director

"We'll help bring your Project in on-time and on-budget"

"Part L Regulations have grown in complexity since 2006, and we understand that our customers have more than enough to cope with without having to worry about Part L compliance too. This means our approach is sensible, prompt and straightforward advice and solutions. We really do take the hassle out of it for you. We won't let you down."

Laura Pitcher, Customer Support

"Our business is all about our customers and our customer service is what makes us special"

"Customer Support is a bit like the oil that keeps the machine running. Whether it's answering incoming calls, checking the Energy Assessors have all of the information they need, or talking customers through their reports, our focus in customer support is delivering customer delight. We review every Customer Feedback Form and they give us a real insight into how well we have done. Any customer comments are fed back to the team to make sure that our service is constantly improving."

Rob Sinfield, Projects and Pricing

"By knowing our customers' business we can stay one step ahead of their needs"

"For me, it's about understanding their business, being able to advise them on what compliance solutions they need and when, and being able to offer a complete compliance package. Being proactive and not just reactive. Customers don't have to shop around with several suppliers because we can offer the full service and co-ordinate the whole project for them as well. The biggest buzz I get is being able to anticipate a customer's requirements, knowing which bundle of services they need and being able to deliver all of those under one roof."

Rosemary Bailey, Sustainability Specialist

"The new Regulations are making design and build more challenging. Showing people how to make a positive impact on the environment makes all the difference"

"I start by considering all the features that contribute to a building's carbon emissions. Then I advise the client on how to reduce those emissions in the most practical and cost-effective way. It's a big responsibility, particularly as clients are often working to budget and time constraints. But it's extremely rewarding when you help a client achieve an energy target by suggesting practical solutions. Currently our customers have more demands on their business than ever before and we understand that."

Our Air Test Engineers

"No photos please, let's just get on with the job!"

Our Air Test Engineers are a bit camera shy, but their industry experience is 2nd to none! Our Test Engineers have nearly 100 years of combined construction experience. Their backgrounds mean that they understand methods of construction and are able to walk and talk customers through the process. Whether you want a "no frills" approach or our unbeatable "Guaranteed Pass" service, our Engineers are superheroes!

Superhero

"Looking for a Part L hero - look no further!"

I'm fairly new to the team but I'm already making a name for myself, rescuing customers from the evil clutches of compliance deadlines! With my rugged good looks and my superpowers, when it comes to Part L compliance nothing stands in my way. With Energist, Part L is no hassle... no stress... Guaranteed! Even the office chocolate is safe around me. But then maybe that's because I'm a 3D cardboard cutout without a real mouth?

Click here to download me and make your own 3D Energist Superhero!