current vacancies
Client Support
What are we looking for?
This role will focus on delivering excellent client service and working closely with our Client Development Team, in a fast paced and versatile sales environment. You will report to the Client Development Lead, and will provide administrative support to the CD team, as well as an element of ongoing client management. Therefore, strong interpersonal skills and experience of working within a sales, client lead environment are essential. In addition, the role will also be responsible for compiling, issuing and following up quotation and tender responses, to support sales performance.
Rewards package: See our Careers page
Qualifications & Experience
Key tasks
- Generate, and for some clients, issue and follow up quotations and tender returns in response to client enquiries, to secure new orders.
- Liaison with partners to gather fee proposals.
- Manage and respond to Pre-Qualification Questionnaire requests from clients
- Managing data entry on our CRM system to create new client, quote, order or site records.
- Management of sales data for reporting purposes.
- Management of contract returns process following instruction.
- Interaction with client document control portals to download and upload information as appropriate.
- Proactively manage sales pipeline to deliver on client deadlines and support sales performance against KPIs.
- Any other relevant tasks including preparation of relevant reporting information or client data entry requirements.
Behaviours & Competencies
- Highly organised – able to manage multiple tasks and stakeholders, often under tight deadlines
- Excellent communication skills – written and verbal
- Confident making phone calls or attending virtual client meetings
- Attention to detail and ability to understand technical services and how they relate to our clients
- Drive to deliver for the client and internal stakeholders
- Genuine & honest
- Works well under pressure and at pace
- Problem solving
- Able to work independently
- Drive to continuously develop and learn working in a rapidly evolving sector of the construction industry.
- Not afraid to challenge existing processes where there may be an opportunity to make improvements
- Ability to self-motivate when working remotely/alone
- Presentation experience preferable but not essential
- To be able to build good rapport with Energist partners and client base
- To be able to collaborate effectively with client team and request additional tasks where required
Key Performance Measures
- Successful qualification of inbound enquiries and subsequent effective management and sales revenue
- Lead time from enquiry to quote generation
- Volume of quotes generated
- Timely and dependable response times of project set ups and general sales support tasks.
If you are interested in this role please send your details to chloep@energistuk.co.uk
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